Return and Refund Policy

At Uniform Zella, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you’re not happy with your order, we have a straightforward return process designed to make things as easy as possible for you.

                                                                               30-Day Return Guarantee

We offer a 30-day merchandise exchange for most things. To be eligible for a return:

• The thing should be unused, unworn, and in its unique condition.
• The product must include the original packaging and tags.
• A substantial confirmation of procurement (receipt) is required.

To begin the return process, please reach out to us at info@uniformzella.com. Once we confirm your return, we’ll provide you with detailed instructions and a prepaid return label. Please note, returns sent back without prior approval will not be accepted.

                                                                                                                      Damaged, Faulty, or Incorrect Items

We take great care in ensuring every order is correctly processed. However, if you receive a defective, damaged, or incorrect item, please contact us immediately at info@uniformzella.com. We will evaluate the issue and assist you in resolving it swiftly.

                                                                                                                      Non-Returnable Items

For hygiene or safety reasons, the following items are not eligible for returns:

• Custom-made or personalized products (e.g., embroidered nameplates).
• Sale or clearance items.
• Things like dangerous materials or combustible merchandise.

If you’re uncertain about the return eligibility of an item, feel free to get in touch with our team for clarification.

                                                                                                                      How to Make an Exchange

The quickest way to get an exchange is to return the original item. Once the return is processed, you can place a new order for the desired item. This way, we can ensure that you receive your replacement product without delay.

                                                                                                                      Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund within 5 business days. If your return is approved, we’ll process your refund to the original payment method within 7-10 business days.

Please note that it may take a few extra days for your bank or credit card provider to reflect the refund in your account. If you do not see the refund after 15 business days, please contact us at info@uniformzella.com/03413604404

                                                                                                                  Need Assistance?

Have any questions or need help? Our customer support team is here for you! Simply email us at info@uniformzella.com, and we’ll gladly assist you with your return or refund process.